1. Introduction
Welcome to Pyaau.
Pyaau (“Pyaau”, “we”, “our”, or “us”) is a software-as-a-service (SaaS) platform designed to help water delivery businesses manage their daily operations, including customer records, orders, deliveries, payments, outstanding balances, and business reporting.
This Privacy Policy describes how we collect, use, store, share, and protect personal information when you access our website at https://pyaau.com, our mobile applications, and related services (collectively, the “Platform”).
By using the Platform, you acknowledge this Privacy Policy. Where consent is required by applicable law, we will request it separately.
2. Information We Collect
We collect information necessary to operate, maintain, and improve our services.
2.1 Business Account Information
When a business registers with Pyaau, we may collect:
- Business name and contact details
- Account owner’s name
- Mobile number and email address
- Business address and operating location
- Subscription and billing information
- Login and account authentication information
2.2 Customer and Delivery Information
Businesses using Pyaau may enter and manage information about their customers, including:
- Customer name
- Mobile number
- Delivery address
- Order and delivery history
- Quantity of water jars or other products supplied
- Payment records and outstanding balances
- Customer instructions or remarks
This information is entered or managed by the respective business using Pyaau.
2.3 Usage and Technical Information
We may collect technical information such as:
- Device type and operating system
- Browser information
- IP address
- Application activity and error logs
- Login timestamps
- Application performance and diagnostic information
2.4 Payment Information
We may process subscription payment details, billing records, and transaction references.
If online payment services are integrated, payment information may be processed by authorized third-party payment service providers under their own privacy policies.
Pyaau does not intend to store complete card numbers or card security codes.
3. How We Use Information
We use collected information to:
- Create and manage business accounts
- Provide customer, order, delivery, and payment management functionality
- Authenticate users and protect accounts
- Maintain transaction records and generate reports
- Manage subscriptions and billing
- Provide customer support
- Send essential service-related notifications
- Diagnose technical problems and improve performance
- Prevent unauthorized access, fraud, and misuse
- Meet applicable legal and regulatory obligations
We do not sell personal information to advertisers or third-party data brokers.
We will not use a business’s customer database to independently market unrelated Pyaau products or services to those customers.
Where optional marketing communications are offered, we will provide applicable consent and opt-out choices.
4. Business Data Ownership and Responsibilities
Businesses using Pyaau retain their rights in the customer and operational data they submit to the Platform.
Each business is responsible for ensuring that it has the necessary authority and lawful basis to collect, enter, maintain, and use its customers’ personal information.
Pyaau processes this information to provide the services requested by the business, subject to applicable law and our contractual obligations.
Pyaau does not independently determine the commercial purposes for which a water delivery business collects and uses its customers’ information.
For inquiries relating to delivery transactions, customer balances, or correction of records maintained by a water supplier, customers should normally contact the relevant water delivery business.
Pyaau will reasonably assist businesses with applicable privacy requests relating to information processed through the Platform.
5. Data Storage and Security
We use cloud-based infrastructure and technical and organizational safeguards intended to protect information from unauthorized access, alteration, disclosure, or loss.
Safeguards may include:
- Authentication and access controls
- Encrypted communication between applications and servers
- Restricted access to production systems
- Monitoring and security controls
- Backup and recovery procedures, where implemented
No internet-based system can guarantee absolute security.
Users are responsible for protecting their account credentials, restricting access to authorized staff, and notifying us promptly of suspected unauthorized access.
6. Sharing of Information
We may share information only as reasonably necessary with:
- Cloud hosting and infrastructure providers
- Authentication, communication, and technical service providers
- Payment processors, where applicable
- Professional advisers subject to confidentiality obligations
- Government or regulatory authorities where legally required
These service providers may process information only as permitted by applicable agreements and law.
We do not disclose one business’s customer database to another unrelated business.
7. Data Retention
We retain personal information for as long as reasonably necessary to provide the Platform, maintain business records, resolve disputes, comply with legal obligations, and protect the security of our services.
When a business account is closed, its information will be deleted, anonymized, or retained according to the applicable account closure process, legal requirements, and backup retention practices.
Certain records may be retained when required by law or reasonably necessary for establishing, exercising, or defending legal claims.
8. Your Privacy Rights
Subject to applicable law, individuals may have rights to:
- Request access to information about their personal data
- Request correction or updating of inaccurate information
- Request deletion of personal information
- Withdraw consent where processing is based on consent
- Raise complaints concerning personal data processing
- Exercise other rights available under applicable data protection law
You may contact us using the details provided below.
Requests concerning information controlled by an individual water delivery business may need to be addressed to that business. We will assist as appropriate.
Withdrawal of consent may affect the availability of services that require the relevant information.
9. Cookies and Analytics
Our website and applications may use cookies or similar technologies for account authentication, maintaining sessions, analyzing performance, detecting errors, and improving user experience.
Where optional analytics or tracking technologies require consent under applicable law, we will request that consent.
Users may also manage certain browser cookies through their device or browser settings.
10. Children’s Privacy
Pyaau is intended for business use and is not designed for children under 18 years of age.
We do not knowingly solicit children to register as business account holders.
Businesses must not submit children’s personal information unless they have an appropriate lawful basis and satisfy applicable legal requirements.
If we become aware that personal information relating to a child has been collected or processed improperly, we will take appropriate action.
11. Third-Party Services
The Platform may integrate with services operated by third parties.
Such providers may have independent privacy policies, and their handling of information may be governed by their own terms.
We encourage users to review relevant third-party privacy policies.
12. International Data Processing
Depending on the infrastructure and service providers used, information may be processed or stored in India or other jurisdictions.
Any international processing or transfer will be subject to applicable data protection requirements and restrictions.
13. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, security practices, or legal requirements.
The updated policy will be published on our website.
Where required by law, we will provide additional notice or obtain consent before making material changes affecting personal data processing.
14. Contact and Privacy Grievances
For privacy questions, data requests, or complaints, please contact:
Pyaau
Operated by: Emajdoor IT Solutions
Website: https://pyaau.com
Email: app.pyaau@gmail.com
Privacy/Grievance Contact: Grievance Officer, Emajdoor IT Solutions
We will review and respond to privacy-related requests within applicable legal timelines.
Where available under applicable law, individuals may also approach the relevant data protection authority after using the prescribed grievance process.