Questions owners ask
Short answers about how Pyaau works for a water-jar business. Cannot find yours? Message us on WhatsApp and we will answer the same day, during business hours.
Getting started
How do I get started?
Book a free walkthrough. We will call or message you on WhatsApp, show Pyaau on your own routes and customers, and help you set up.
What do I need to start?
An Android phone for the office and one for each driver, and your customer list. We help with the rest in the walkthrough.
What does it cost?
The demo is free, and we go through pricing with you on the call.
Is it right for a small business?
Yes. Pyaau is designed for small and growing jar businesses. Tell us your size and we will show you how it fits.
Is it right for my number of routes and drivers?
Tell us your routes and drivers when you book your walkthrough, and we will show you how Pyaau fits.
Is it only for 20-litre jars?
Orders are for the products in your catalogue. Our demo business has 5-litre and 20-litre jars.
Daily work: routes, jars and customers
Who uses the app?
The office (admin) and the drivers. A driver records deliveries, extras and payments; the office can also cancel or edit a payment.
Where does the office use it?
The office uses the same Android app as the drivers, so the whole business runs from the phone.
Does it track how many jars each customer holds?
Yes, for the products you mark as coming back as empties. The count is kept on every delivery and shown on the customer’s page. A warning shows when the empties entered are more than they hold.
Can some customers pay daily and others monthly?
Yes. You choose for each customer when you add them, and you can change it later. A customer who pays daily is not invoiced; their ledger lists every delivery and payment.
Can the driver take payments?
Drivers can record cash and UPI payments against a customer, and the office can record any payment too.
Can I book a wedding or other one-time bulk order?
Yes. Book an event for a customer with products, agreed prices and one or more drops. Take an advance if you want, change or cancel before anything is delivered, and settle one final bill.
Billing, payments and reports
How are payments handled?
Pyaau records cash, UPI, bank and other payments when you receive them, against the right customer and invoice. Payments go to the oldest invoice first.
Can I change a price after an invoice is made?
Yes, from the invoice menu. The deliveries, the invoice total and the customer’s balance follow, and the invoice keeps a record of the change.
Can I share bills on WhatsApp?
Yes. Share any invoice as a PDF from the phone through WhatsApp or any other app. Automatic WhatsApp billing is coming next.
Can I send customers their statements?
Yes. Invoices and customer statements can be shared as PDFs from the phone.
Can an invoice show a company customer’s vendor code?
Yes. Add the code to the customer and it is copied onto each new invoice and printed on its PDF.
What reports do I get?
A dues report by age, a short and extra delivery report by customer or route, a summary for every run, and a Business summary for any period up to 92 days. Customers, invoices, payments, deliveries and dues also export as CSV files for spreadsheet apps.
Phones, drivers and Hindi
Which phones does it run on?
Pyaau is an Android app for the office and for drivers.
Can my drivers use it in Hindi?
Yes. The app runs in Hindi, so drivers can work in the language they read fastest.
See it on your own routes
Book a free walkthrough. We will message you on WhatsApp to fix a time.